Shipping policy
At Basket&Soul, we want your shopping experience to be simple and enjoyable. Below, you can find information about our order processing and estimated shipping times.
1. Order Processing and Handling
All orders require 1–3 business days for handling and processing before shipment.
During this period, we prepare your order for dispatch and ensure that it is ready to be shipped.
Please note that business days exclude weekends and public holidays.
2. Shipping Time
Once your order has been dispatched, the estimated shipping time is 3–8 business days.
Delivery times may vary depending on your delivery address, shipping carrier, public holidays, weather conditions, and other unforeseen circumstances.
3. Estimated Delivery Time
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Order handling: 1–3 business days
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Shipping time: 3–8 business days
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Estimated total delivery: 4–11 business days
Please remember that these delivery times are estimates and are not guaranteed.
4. Order Tracking
When tracking information is available, we will provide it after your order has been dispatched. Please allow some time for tracking details to become active and display the latest shipment updates.
5. Shipping Delays
Although we do our best to ensure orders arrive within the estimated timeframe, unexpected delays can occasionally occur due to circumstances outside our control.
We appreciate your patience and understanding if your delivery takes longer than expected.
6. Contact Us
If you have any questions about your order, shipping, or delivery status, please contact us using the customer support details provided on our website. We will be happy to assist you.